Do I need to be at home when you clean my house?
Not necessarily, it is really up to you. If you trust the company and its cleaners there shouldn’t be a problem but the decision is yours.
How many cleaners are going to be cleaning my home?
It usually depends on how large your home is or how quickly you want the cleaning job to be done. Normally we provide one cleaner.
Are the cleaners trained?
Yes, they are professionally trained cleaners.
Do I need to provide my own cleaning products?
Normally we use cleaning products you provide because everyone has their own preferences.
Who pays the cleaners?
You can either pay the cleaner direct or you can invoice the company.
Can I meet the cleaner first?
It wouldn’t be a problem if it was required.
What will happen if my cleaner is sick or on holiday?
We will always attempt to provide a replacement as quickly as possible.
What if my home isn’t cleaned the way I want?
You report your wishes to me and it will be rectified.
What if the cleaner breaks something, are you insured?
Yes, we are.
How long will it take to clean my home?
It depends on the size and what is required.Normally I survey each property prior to our commencing your service.
What happens if I want to cancel my appointment or change the day?
Please inform me as quickly as possible which will allow me time to reorganize.
I have pets, should I let you know?
Yes, as this could possibly effect cleaning time and also some cleaners may be allergic to certain animals.