Call: 07919 418805

Privacy Policy

Last updated: January 2026

1. Introduction

Let Cleanness Be ("we", "our", or "us") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, online booking system, and cleaning services.

We are the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us using the details provided below.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and property address when you book our services, request a quote, or contact us.
  • Booking Information: Details submitted through our online booking system including property type, number of bedrooms/bathrooms, service type, preferred dates and times, special instructions, and access arrangements.
  • Payment Information: Payment card details processed securely through our PCI-DSS compliant payment provider (Stripe). We do not store your full card details on our servers.
  • Communications: Records of correspondence when you contact us by phone, email, or through our website.

2.2 Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
  • Cookies: Small text files stored on your device to improve your browsing experience (see Section 9 below).

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to fulfil our cleaning service contract with you, including booking management and service delivery.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining security.
  • Consent: Where you have given explicit consent, such as for marketing communications.
  • Legal Obligation: Processing necessary to comply with UK law, such as tax and accounting requirements.

4. How We Use Your Information

We use your personal information to:

  • Process and manage your cleaning service bookings through our online system
  • Assign appropriate cleaning staff to your property
  • Process payments securely via Stripe
  • Send booking confirmations, reminders, and service updates
  • Communicate with you about your bookings and respond to enquiries
  • Improve our website, booking system, and services
  • Send marketing communications about our services (with your consent)
  • Comply with legal and regulatory obligations
  • Prevent fraud and maintain security

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with the following categories of recipients:

  • Our Cleaning Staff: Relevant booking details (name, address, access instructions) to provide the requested services.
  • Payment Processors: Stripe processes payments on our behalf under their own privacy policy.
  • IT Service Providers: Website hosting and email services that help us operate our business.
  • Professional Advisers: Accountants, lawyers, or insurers where necessary.
  • Legal Authorities: Where required by law, court order, or to protect our legal rights.

All third parties are required to respect the security of your personal data and treat it in accordance with UK data protection law.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Booking Records: Retained for 6 years after your last booking for accounting and legal purposes.
  • Marketing Preferences: Until you withdraw consent or unsubscribe.
  • Website Analytics: Aggregated data retained for up to 26 months.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, PCI-DSS compliant payment processing via Stripe
  • Access controls limiting who can view your personal data
  • Regular security assessments of our systems

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request limitation of how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience and analyse website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for the website and booking system to function properly.
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

10. International Transfers

Your personal data is primarily stored and processed within the UK and European Economic Area. Where data is transferred outside these regions (e.g., to US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. For significant changes, we may notify you directly via email if you are a customer.